about the project

Intercultural Mediation

is an internationally recognised tool for overcoming the barriers to key services such as health, social protection, education, justice and law enforcement and in finding employment, that are very often experienced by people from minority ethnic backgrounds. The practice involves a trained Intercultural mediator facilitating cross-cultural communication and mutual understanding between a service provider and clients from minority ethnic backgrounds with the objective of achieving a high quality of service and outcome.

an internationally recognised tool for overcoming the barriers to key services for people from minority ethnic backgrounds

Intercultural Mediators are a resource for both service providers and minority ethnic service users. They assist service providers deliver a culturally competent and culturally sensitive service while at the same time empowering service users to communicate their service needs more clearly and effectively and taking culturally related nuances into account.

Intercultural mediation improves equality of access and outcome in using services and in employment for minority ethnic service users and workers by facilitating reciprocal knowledge of cultures, values, rights and social systems. Mediators work in the cross-sectoral environment, connecting sectors of business, employment, essential services, public administration and NGOs with people from migrant and minority ethnic backgrounds.

our aims

The first AIM

of this project is to share and further refine and customise, the learning, training and practice of Intercultural Mediation which has already been successfully implemented by the lead partner, Culture Connect, with four other EU partners by:

Customising the methodology to the particular country, culture and organisational needs of each partner organisation culture and needs of each partner

Delivering training programmes in Intercultural Mediation to a small number of participants from minority ethnic backgrounds in each partner country.

Evaluating the effectiveness of ICM in a range of services. educational institutions and places of employment


Devise and publish a web - based Guide to Training and Guidelines for Best Practice in Intercultural Mediation

Developing an internationally recognized certification system for the training.

Creating, promoting and testing a new standard for a the professional role of Intercultural Mediator within each partner country


Target group


The project is addressed to people from minority ethnic backgrounds, to health, social protection, education, law enforcement and other essential service providers, to employers employing migrants, and NGOs supporting migrants – who are direct users of projects’ results.

Indirect target groups are employees of companies employing migrants, families of migrants; service providers; local societies; training institutions (which will be enabled to train the Intercultural Mediator).